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FAQ

Order & Delivery

How can I place an order?

Simply browse our shop, add products to your cart, and proceed to checkout. You can choose your preferred payment and delivery option before confirming your order.

 

How long does delivery take?

Orders within the city are usually delivered within 45 minutes, and outside areas within 2 hours.

 

What if my order arrives damaged or incomplete?

Contact our customer support with your order number and photos, and we’ll replace or refund the affected items right away.

 

Payment & Refunds

What food is suitable for kittens vs. adult cats?

Kittens need food rich in protein and DHA for growth, while adults need balanced nutrition for maintenance and weight control.

 

How do I stop my cat from scratching furniture?

Provide scratching posts and use catnip sprays to attract them away from furniture.

 

Do you sell products for picky eaters?

Yes, our range includes wet food, treats, and grain-free recipes to suit different appetites.

 

Do you offer cat litter and accessories?

Yes! Explore our Cat Accessories section for litter boxes, toys, and grooming tools.

Toys & Accessories

Are your toys safe for all pet sizes?

Each toy includes a recommended size and breed guide. Always choose based on your pet’s chewing habits and weight.

 

How often should I replace pet toys?

Inspect toys regularly and replace them if torn, broken, or missing pieces to avoid choking risks.

 

Do you sell eco-friendly or non-toxic toys?

Yes, we offer a range of eco-friendly and BPA-free toys safe for all pets.