At Zoo Food, we are committed to providing high-quality products for your beloved pets. Please review our purchase and return policy carefully:
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Returns
In-Store Returns:
To request a refund, the product must be returned to our store along with the original receipt as proof of purchase.
Box and Cloth Items:
Refunds are not available for box and cloth items unless there is a defect. If you receive a defective box or cloth item, please bring it to our store for inspection and assistance.
Timeframe for Returns:
Return requests must be made within 7 days of the original purchase date. Returns requested after 7 days cannot be accepted.
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Refund Process
In-Store Verification:
Our staff will inspect the returned item to ensure product quality and validate the reason for the return.
Refund Method:
Once approved, refunds will be processed through the original payment method.
Defective Items:
For defective products, we will either replace the item (if available) or issue a refund.
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Exclusions
Used or Damaged Items:
Returns cannot be accepted for items showing signs of use or damage.
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Contact Information
If you have questions or concerns regarding our refund policy, please contact our customer service team at info@zoofood.com or visit our store in person.
Thank you for choosing Zoo Food for your pet’s needs. We appreciate your understanding and cooperation with our policies.
Note: This policy is subject to change. The most recent version is always available at our store and on our website.