Refund Policy
At Zoo Food, we are committed to providing high-quality products for your beloved pets. Please review our purchase and return policy carefully:
Returns
In-Store Returns:
To request a refund, the product must be returned to our store along with the original receipt as proof of purchase.
Box and Cloth Items:
Refunds are not available for box and cloth items unless there is a defect. If you receive a defective box or cloth item, please bring it to our store for inspection and assistance.
Timeframe for Returns:
Return requests must be made within 7 days of the original purchase date. Returns requested after 7 days cannot be accepted.
Refund Process
In-Store Verification:
Our staff will inspect the returned item to ensure product quality and validate the reason for the return.
Refund Method:
Once approved, refunds will be processed through the original payment method.
Defective Items:
For defective products, we will either replace the item (if available) or issue a refund.
Exclusions
-Used or Damaged Items: Returns cannot be accepted for items showing signs of use or damage.
Contact Information
If you have questions or concerns regarding our refund policy, please contact our customer service team at info@zoofood.com or visit our store in person.
Thank you for choosing Zoo Food for your pet’s needs. We appreciate your understanding and cooperation with our policies.
Note
This policy is subject to change. The most recent version is always available at our store and on our website.